Wednesday, April 1, 2009
The Dawning of April
I'm writing this approaching the first
hour of April, one of my favorite months. You can feel spring in the air. It's so nice to be outside in the sun and fresh
air. April also starts my countdown for the Boston Marathon. I can't believe it's on the doorstep, but soon it will
be in the rear view mirror. As George Harrison sang: "All Things Must Pass."
12:42 am edt
I aways have a great deal
of anticipation for the race. Just being at the starting line is a major accomplishment for all of the runners. Everyone has
their own story. I'm getting ready to write my next chapter. I'm not there yet, but "I can feel it in the air
Sunday, March 29, 2009
On a rainy Sunday afternoon, I
did something everyone tries to avoid. I went to the wireless store at the mall for an issue with my cell phone. Naturally
one has to get into the queue. There are three choices: accessories, technical support and "customer service." Fortunately
my issue was accessories. We all want to avoid customer service.
5:51 pm edt
After being in the queue for 8 minutes, I was
helped by someone who suggested I go on-line to try and resolve my issue. I was looking to buy a USB cable for a phone no
longer made in order to download some pictures to my computer. His recommendation sounded way too easy. I hope he's
Saturday, March 28, 2009
How Near is By?
While I was out running today, I saw a sign
for a business which had "By the River" in it's name. How close does it have to be by the river. This business
is on a hill and you can see the river, but it's at least 400 yards away. I guess it's "by the river" since
the dictionary defines "by" as "near or close to".
2:21 pm edt
What about Manchester-by-the Sea? Webster's
defines a sea
as " a relatively large body of salt water that is partially of fully landlocked".
that it matters, but I don't think the town's location on Cape Ann meets the criteria. I guess Manchester-by the Ocean
doesn't sound quaint enough.
Friday, March 27, 2009
Change Isn't Always Good
Change is a part of life . There is no denying
that. Recently I changed the settings on my Internet browser. As a result, my Real Player program isn't
working 100% when I listen to radio on-line. I'm having trouble with one station. I updated Real Player, but
it's still not right. I'm trying to be part of the solution, not part of the problem.
12:22 am edt
Tuesday, March 24, 2009
Two Different Answers
Whenever people call "Customer Service"
there is an expectation, maybe unrealistic, that the answer they get will be correct and resolve the problem. I had the pleasure
of calling my website hoster. The first call lasted almost one hour and was "isolated to a file server problem",
but not resolved. The server needed to update.They said to call back tomorrow.
11:55 pm edt
I called back and now it was
my "internet browser". Two calls to the "experts" and two different answers. Was the problem resolved?
I don't want to go out on the limb yet and say.
I use to work at a place that took calls from customers. Sometimes
the callers said that the employees gave conflicting information. I guess stuff happens.
I Thought the Holidays Were Over
I was out running today on a beautiful, but cool spring day. It's only going to get warmer and nicer! I
was struck by the sight of a mostly brown Christmas tree out with someone's trash. I wondered when they took it down.
I saw another one a few weeks ago at curbside. Were these in houses and still up? I guess these people must really love the
Holidays or just never take out their trash. I wonder if they put up St Patrick's Day decorations.
5:24 pm edt
Problem as Opportunity with the Help Line
As anyone knows, calling a Help Line for a
computer issue can be very challenging and painful. Last night, I got to spend over an hour with a CSR tyring to resolve an
issue I had with this site. The queue is short after mid-night! I learned things about file servers and browsers
that I thought I knew. Naturally, my problem was not resolved, but he did help me rearrange my pictures on the site!
10:44 am edt
This morning, I got to spend more time with another CSR. All of the diagnostic procedures appeared to focus on the
latest version I was using of AOL. He suggested I contact AOL, but I "took a risk" and went down that road by myself.
So far it looks good, but I've said that before!
Monday, March 23, 2009
One of the problems in designing these
sites is getting things where you want them. Moving things around is like taking a big risk in life. I want the pictures of
the dog and Central Park to be side by side. One would think that would be easy, but no! I've already messed it up more
than a few times. I can take a risk and try a new page layout, but that might have undesired consequences. I could keep the
status quo and go on with a bunch of dead space on the page. I could also click the Help icon. Maybe I'll do what we all
do at times. I'll try again tomorrow!
10:54 pm edt
Saturday, March 21, 2009
Lauching of web-site
3:23 pm edt
This web-site was created by me using
"Do it Yourself" software from my web host. It took a lot longer than I imagined. I even read the on-line tutorial.